Returns and Refunds Policy

We are accepting 48 Hours Return Policy.

We offer free return and exchange services in the event of product quality or shipping damage. We will be responsible for paying the return shipping fee.

We offer free return and exchange services in the Event of you chose the wrong size chart, the color we will be responsible for paying the return shipping fee.

Please contact us via email: contact@udieb.com to check if your return order has been approved.

By placing an order through Udieb Store, you agree to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies apply to the (USA) country.

Return policy

If you wish to exchange your product, you have 48 Hours after receipt to do so. Please keep in mind that to exchange your product must be unused and in its original packaging, you will need to send it to us at your expense. Please contact our support at: contact@udieb.com to help you with the process

Our promise.

We work hard every day to enrich our customers’ lives through technology, whether you come to us online, visit our stores, or invite us into your home. If you’re not completely satisfied with your purchase, let us help you with a replacement, return, or repair. This policy applies to purchases made in the Udieb Store.

Ineligible Items

The following categories are not eligible for a ‘Change of Mind’ declaration:

  • personalized items;
  • Gift cards;
  • Controls for commercial or non-domestic use;

Processing your “Change of mind” return

For all ‘Change of Mind’ returns, please email contact@udieb.com to our Customer Service Team. A member of our customer service team will help you book your return.

We require photographs to be sent with your return request, showing that the item and its packaging are both in acceptable condition, before a “Change of Mind” return can be processed.

Once we have received the returned item from you and found it to be in acceptable condition, we will issue you a refund or store credit (at your option).

Deduction

The amount of refund or store credit issued will not include any shipping charges you may have paid in the original order.

We will deduct any shipping costs associated with returning the item from the final amount of the refund or store credit issued to you.

Lost or stolen parcels (if applicable)

Udieb Store is not responsible for lost or stolen parcels whose delivery is confirmed to the address entered for an order. Upon request, Udieb Store will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate.

Cancellation Order

Please note that once you have placed (an) orders with us, it means that we have reserved time in our schedule exclusively for you. Therefore, it is impossible to cancel or change your order after 24 hours from the time you placed the order.

To avoid this situation, please provide us a cancellation notice for at least 24 hours.

You can cancel by contacting us at: Emailcontact@udieb.com

Bad product:

If you received the wrong product, you have 48 Hours to return it to us at your expense and we will refund you 100%.

If you need help, you can contact us at:

Please let us know before you take any action regarding returns or exchanges.

If you decide that an item is not suitable for you, send us an e-mail at contact@udieb.com and request a return request.

– To qualify for a return, all items must be in the same condition that you received them (New with tags must be returned with original tags attached)

– Final sale items are only not refundable

* Please note that the 48 Hours period begins when an item is delivered, not the order as a whole. If your order arrives in multiple shipments, you may have different return windows.

How to return an item

Gather the purchases you wish to return, along with the original contents and packaging.

You can return any item purchased from the Udieb Store. For faster processing of returns, please bring your packing slip (if you received one), your receipt, the credit card used to make your purchase, and a valid photo ID.

Condition like new

Items must be returned in like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing major content may be refused a return. Garments must not be worn or washed, and their original tags must be attached for us to accept a return.

Damaged, defective, or incorrect items

If you receive a product that is damaged in shipment, defective or not the product you ordered, please return it within your return and exchange period and we will arrange a replacement.

We will send you a FREE RETURN LABEL which will help you send the purchase back to us without return shipping costs.

Each FREE RETURN LABEL (to help you return a purchase free of return costs) is valid for a single order, please understand that you cannot request multiple times for a single order.

Damage on arrival:

If your product arrived damaged, please take photos and videos and send them to our customer service at contact@udieb.com. After checking the support and confirming the case, you will have two options: we will send you a new product or give you a 100% refund.

Defective workmanship or broken after use:

You have 48 Hours after your product arrives to report any issues with your product. If the product does not work during this period or is defective, you can return it to us at your expense and we will refund the full amount by store credit so that you can order your new product.

Refund Requirements:

Refunds will be refunded to your original payment method. It may take 3-5 business days for your refund to be issued and your account to be accredited.

Promotions and discounts will not be refunded.

If you have questions please contact us:

Late or missing refunds (if applicable)

If your return has already arrived but you have not yet received a refund within 5 business days, please contact our Customer Success Team. Email us at contact@udieb.com with your name and order number. We will help you within 12 hours and arrange a refund immediately.

Return Information

  • Return Address: 4000 W Diversey Ave, Chicago, IL 60647, USA
  • Phone Number: +1 719 287 2707