Tax - Shipping Policy

Shipping Rates & Delivery Times

When you place your order shipping charges will be displayed at the checkout

Shipping Method Delivery Time Shipping Cost
Standard Shipping (by Yun Express) 8-12 business days $4.99
Express Shipping ( by USPS, DHL) 8-12 business days $24.99

Processing Time: 2-5 business days (Monday - Friday)

NOTE: We are not responsible for shipping carrier delays. You will understand that these delays are beyond our control. 

No restocking fee is to be charged to the consumers for the return of a product.

During Covid19 deliveries may take a little longer.

This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.

TAXES: 

  • In the USA: Taxes fee is 6% (Exclude shipping rates in the tax calculation)

Cancellation Order

Please note that once you have placed (an) orders with us, it means that we have reserved time in our schedule exclusively for you. Therefore, it is impossible to cancel or change your order after 24 hours from the time you placed the order.

To avoid this situation, please provide us a cancellation notice for at least 24 hours.

You can cancel by contacting us at: Emailcontact@udieb.com

Change of delivery address

For a change of delivery address request, we are able to modify the address at any time before the order is dispatched.

After placing your order, you have 24 hours to contact our customer service and request the modification or cancellation of your order free of charge. Also, there are no refunds for cancellations after 24 hours of placing the order.

Unavailability of delivery:

Our delivery partners will try three times before an item is returned to our warehouse. Be sure to add your available phone/mobile number to the delivery address while placing an order, this will speed up the delivery process.

Proof on delivery:

For certain delivery locations and for certain high-value products, our delivery partner may require valid identification for delivery of the goods. Please email us via contact@udieb.com if you have any questions.

Incorrect Address

If you put an incorrect address during checkout and product return to our store after delivery, then we will not be responsible for the loss of your order.

Dues and taxes

All packages are shipped from Udieb Store. For our customers in the USA, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.

Return policy 

Udieb Store's products come with a 48 Hours money-back guarantee.

If you purchased a product from us and there is a problem, you can return it within 48 Hours of your purchase for a full refund. For more information, visit our Returns and Refunds Policy.

Support time: Mon-Fri 8:00 - 17:00 UTC-5:00

Office Address: 4000 W Diversey Ave, Chicago, IL 60647, USA

Phone Number: +1 719 287 2707

Email Support: contact@udieb.com